cope with the large number of phone calls which come
into the office every day. Early morning and
early afternoon are particularly busy, especially on
Mondays. If your phone call is not of an urgent
nature, try calling mid-morning or late afternoon.
In order to see
your physician, you must make an appointment. It
is necessary for our staff to ask questions regarding
the nature of your visit in order to assess your needs
and the urgency of your appointment. Our staff
have been trained to follow policies, procedures and
guidelines created by your physician.
Services holds “Urgent Care Clinics” on a daily
basis. If you need to see your physician for an
urgent, non life threatening matter and your physician
is not available to see you, an appointment may be
given to you to see one of our other physicians or
nurse practitioners. These appointments are
reserved for that day and cannot be pre-booked prior
to that day. You should call for an appointment,
not walk-in. Clinic appointments are available
daily Monday to Friday (evening appointments are
available) and Saturday mornings.
sometimes request to speak with their physicians on
the phone. Throughout the day, your physician is
busy taking care of other patients,
speaking/consulting with other physicians and
providers and completing paperwork. They do not
have a lot of time throughout the day, therefore
nurses and support staff help them by taking messages
and assisting as much as they can without always
involving the physician.